Thread: Advice - UMP dead after 1.5 years - Support declining to help.

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  1. #111  
    Join Date
    Apr 2012
    London UK
    Quote Originally Posted by Ed Mantle View Post
    Not trolling, but how would you know? That's the point of an NDA, shirley?

    I also talk to many other DP's and crew and have heard the same story.

    I don't think BMD are as worried about bad press. They seem pretty OK with people posting almost anything on their own forum. And while we know that they have reputation perception issues with QC, there's only been one case I can think of where BMD went after anyone (for insider IP theft by their own employees)

    JB (not sure if you're really calling me shirley)
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  2. #112  
    Senior Member Taikonaut's Avatar
    Join Date
    May 2012
    Quote Originally Posted by John Brawley View Post
    JB (not sure if you're really calling me shirley)
    Must be the long hair

    Last edited by Taikonaut; 11-10-2019 at 02:41 PM.
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  3. #113  
    Senior Member
    Join Date
    Feb 2016
    Graz, Austria
    Tremblingwater, did this issue get resolved or not?
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  4. #114  
    Senior Member
    Join Date
    Sep 2014
    Silence may mean that BM has discreetly come to the party in a goodwill gesture in which case the matter will be closed. One should feel happy for the owner if resolution has come about. Either way we will not know unless the original poster comes back expressing some grievous vexation.
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  5. #115  
    Quote Originally Posted by Robert Niessner View Post
    Are they kidding? How can the sensor cost more than the entire camera? I mean, if that had to be an in-warranty repair - they would have to have electronic spare parts stocked anyway - and there is no way those spare parts would cost more than the camera itself.
    Bulk purchases. Buying one sensor for repair might actually cost more than the camera. I suspect, BMD just orders all the cameras they think they will sell at one time, then sits on stock. Also, you have to think about cost of labor. It might take a lot of money in labor to repair it since its out of warranty. From their end, they think they are doing OP a favor.

    Best think to do it find another broken one on ebay, then take the parts off that, and fix it yourself. If nothing else, make a youtube video out of the teardown to help others in the future.
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  6. #116  
    Quote Originally Posted by GeranSimpson View Post
    Gotta ask yourself - If this were a rare occurrence, a fluke, why wouldn't they replace the camera, at least at a discount? If their final decision remains the same, that means it is uneconomical for them to replace cameras with this kind of malfunction because there are too many they would have to replace.

    That does not bode well for future business. I remember a thread where the hardcore BMD fans were touting the wonders of the UMP, and that it's no different if not better than more expensive cameras. Why on earth don't productions use them?? They are crazy!

    This is why.
    I had Ikan do that for me once. One of thier monitors died on me 3 years after the warranty was up, they took my old one and sold me the newer model at cost.
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