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My SanDisk 480GB died... at the worst time.

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  • My SanDisk 480GB died... at the worst time.

    So, yesterday at the zenith of a shoot I'm currently on... involving the destruction of a car and other pricy shots... were captured beautifully on the BMCC. Unfortunately, the SanDisk 480GB which I was forced to use since my 240GB was full, died shortly after we had wrapped. The drive is simply dead... and does not power on and isn't recognizable in a USB enclosure or connected directly via a SATA port on the MB. I have no idea what happened... but this was gut wrenching. I'll be taking the drive to a recovery lab, and hopefully they'll be able to do something for me, but for what it's worth... this drive did not hold up for me.

    I'm still a huge fan of the 240GB, and still haven't had a problem with that one.
    Test footage Vimeo page: https://vimeo.com/romanalaivi

  • #2
    Nooooooo. That's really sad and scary to hear.

    I've avoided 480s for the most part but had to rent some for a short film because we were all RAW and there weren't enough 240s... was definitely NOT very confident in them.

    Hopefully a lab can recover the data. =[

    You said it died after you wrapped: was it during offloading? If so, what were you using to offload the data?

    SKYPE (best way to talk to me): Camera_Kholi | twitter
    Avery and Pete: Superseeds Feature Film Trailer

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    • #3
      Oh man, sorry to hear that.
      Hope you managed to get the footage off beforehand.

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      • #4
        Yikes - yes which dock are you using? I'm currently using the Seagate Thunderbolt desktop dock and it makes me nervous the way my 480GB Sandisk is precariously mounted without a secure enclosure....makes me wonder if the contacts are going to get worn out over time.

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        • #5
          Ouch. Oh man, that's terrible. I hope you can get the data recovered.

          What's also scary is that the 240 v1 and the 480 v1 seem to be discontinued now and the v2 models are the only ones that are going to be available soon. Hopefully the 240 v2 drives are stable.
          Paul Del Vecchio - Director/Producer
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          • #6
            It is scary... and I won't be using larger SSD's for a little while now. It's just too much risk I think.

            More details:

            I format this drive about once after about every 3 or so offloads. I've offloaded this drive approximately 20 times during its life. It's the original SanDisk Extreme (SDSSDX-480G).
            I'm guessing it's a power issue. I always power off the BMCC and then retrieve the drive.

            I attempted to access the drive approximately 1 hour after it was used to capture footage. At that point it was still labeled in "ready" status on the BMCC UI. It was accessed with a blac-x USB enclosure but it did not initialize at any point. It doesn't show up in the BIOS or in Drive Management in Windows.

            It suuuuuuuuuuucks... and this is a brutal way to learn not to use this particular drive.. but I'm hoping the footage is recoverable.
            Test footage Vimeo page: https://vimeo.com/romanalaivi

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            • #7
              Originally posted by Fresno Bob View Post
              Oh man, sorry to hear that.
              Hope you managed to get the footage off beforehand.
              As of right now, the only thing I have is an iphone video of my BMCC LCD of a couple great shots which I texted to friends... it's a pretty sad deal.
              Test footage Vimeo page: https://vimeo.com/romanalaivi

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              • #8
                Does the BMC still read the drive?
                Blog: http://frankglencairn.wordpress.com/

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                • #9
                  Originally posted by Frank Glencairn View Post
                  Does the BMC still read the drive?
                  Nope, it shows it as "not ready", but that doesn't indicate whether or not the BMCC is actually recognizing a drive of some kind... it just means that suitable media is not currently available for recording.

                  I'm guessing the problem must have come up either when retrieving the drive from the BMCC or as it connected to the dock.
                  Test footage Vimeo page: https://vimeo.com/romanalaivi

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                  • #10
                    Originally posted by Roman View Post
                    As of right now, the only thing I have is an iphone video of my BMCC LCD of a couple great shots which I texted to friends... it's a pretty sad deal.
                    Heartache... i feel for you Roman. I'll keep my fingers crossed that the lab technicians work some magic to recover your files.

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                    • #11
                      Originally posted by Roman View Post
                      Nope, it shows it as "not ready", but that doesn't indicate whether or not the BMCC is actually recognizing a drive of some kind... it just means that suitable media is not currently available for recording.

                      I'm guessing the problem must have come up either when retrieving the drive from the BMCC or as it connected to the dock.
                      That really sucks.

                      My dock has a hardware power switch, and I religiously use it before inserting or popping out a drive, same goes for the BMC of course.
                      I lost some drives last year, before I did that procedure - no issues since than.

                      Hope the data recover works for you.

                      Good luck.
                      Blog: http://frankglencairn.wordpress.com/

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                      • #12
                        I feel the same as you. I do the same procedure every time when I insert SSDs or any drive for that matter into the dock. I'm trying to remember if I powered off the BMCC before I retrieved the drive and I can't fully remember what I did. If it was because the BMCC was still powered on and somehow shorted... then that would be interesting.

                        The thing is... half the time I power the BMCC down, it's still on because I don't hold down the power button long enough. So I'm sure I've taken out the drive at least a few times over the course of the last few months without realizing the camera was still on. Power issues are something to be painfully aware of with SSDs I think.

                        Maybe it's nothing to do with the 480 itself... but rather just a power issue... who knows. I guess, just be careful


                        Originally posted by Frank Glencairn View Post
                        That really sucks.

                        My dock has a hardware power switch, and I religiously use it before inserting or popping out a drive, same goes for the BMC of course.
                        I lost some drives last year, before I did that procedure - no issues since than.

                        Hope the data recover works for you.



                        Good luck.
                        Test footage Vimeo page: https://vimeo.com/romanalaivi

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                        • #13
                          I am going to find some wood to knock on here, but I've never actually powered the camera down before removing a drive. I just make sure it's not still recording.

                          I also format after every single offload in Disk Utility.

                          I'm wondering if it's your Dock that's done the damage, though. It seems that every time there's an issue like a drive not mounting or being recognized, the dock or SSD to computer connection is to blame. If anyone remembers the first 480GB Sandisk issue thread, it was the Seagate Thunderbolt dock that was the culprit.

                          Also, I think Frank posted about his dock being an issue several months ago and switched over to another one.

                          Mac User here, my offloader's a USB3.0 Seagate Connector and I've been using it and my 240gbs religiously for several months.

                          Roman did you try a different dock? Here's another thing I've noticed with windows: sometimes you have to go into the hardware menu to find the drive then "uninstall" it there, or the darned thing won't work in the camera. That probably won't help though. =[

                          SKYPE (best way to talk to me): Camera_Kholi | twitter
                          Avery and Pete: Superseeds Feature Film Trailer

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                          • #14
                            By any chance were you using another camera? On only 1 shot takes it is pretty common to use multiple cameras for this very reason.

                            Hopefully the Pocket Camera will be bought by every BMCC V1 user so they can have multiple cameras rolling. Also on many other cameras you have an option to record to two different media storage devices at once. I've had about 4 hard drives die on me in the last couple of years and it is the worst feeling in the world as you honestly cannot do anything about it. Just hope for the best and try to have two cameras on set recording very important shots twice.

                            Hopefully you can recover your data I know it is very expensive fee that is charged.
                            Good Luck

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                            • #15
                              All good points Kholi.

                              Right now I have available 2 USB drive docks. The dock I have blac-x is the same as many others... in shape, size, color... I'm sure they're all the same nondescript dock being marketed under different brands.

                              So... the 480 does not read in either dock... and my other 240GB drive I have available reads in both of them.

                              So.... HERE's the strange thing. The drive is not listed in the BIOS, and not in the Drive Management utility for Windows (it's not unallocated space or not under some other weird label... it's just simply not there at all). However it looks like it is still listed under disk drives in the device manager! I can't believe it's possible to have windows somehow see the drive but not have it be seen at a much more fundamental level like the BIOS. This is very strange... I was thinking the drive was completely dead, but maybe not.
                              Test footage Vimeo page: https://vimeo.com/romanalaivi

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