Hello all,
Hope everyone is good. Not usually a talker on here, more of a reader. However I would love some advice/tips.
My UMP bit the dust last week during a shoot. Was disheartening but also very embarrassing in front of clients. Camera was working fine when all of a sudden it died and then refused to turn on again (fans booted up).
I sent it back and just got word from them. It seems like it's a sensor issue and it wouldn't be economical for them to repair it. They're not offering a replacement or an incentive/discount, repair - basically nothing. Just that they can dispose it for me.
The camera was well cared for and evidently not user error. Now I know the warranty is only for a year (that's unfortunate to begin with) but surely a sensor should last more than a year and six months.
Does anyone have any advice because surely there's something I can do? I'd love to have something to present an argument with opposed to just pleading hoping they'd help me out.
This sort of answer, in my book, is terrible customer service. Just a little stuck and could use some opinions.
Thanks so much
Edit - including email for transparency. I'm also located in Canada now. BMD California has the unit.
Hope everyone is good. Not usually a talker on here, more of a reader. However I would love some advice/tips.
My UMP bit the dust last week during a shoot. Was disheartening but also very embarrassing in front of clients. Camera was working fine when all of a sudden it died and then refused to turn on again (fans booted up).
I sent it back and just got word from them. It seems like it's a sensor issue and it wouldn't be economical for them to repair it. They're not offering a replacement or an incentive/discount, repair - basically nothing. Just that they can dispose it for me.
The camera was well cared for and evidently not user error. Now I know the warranty is only for a year (that's unfortunate to begin with) but surely a sensor should last more than a year and six months.
Does anyone have any advice because surely there's something I can do? I'd love to have something to present an argument with opposed to just pleading hoping they'd help me out.
This sort of answer, in my book, is terrible customer service. Just a little stuck and could use some opinions.
Thanks so much
Edit - including email for transparency. I'm also located in Canada now. BMD California has the unit.
I just got an update at the same time your message came in and it looks like after swapping the main circuit board we are not able to repair the issues with the sensor. Since the sensor cost more that the entire camera this is beyond economical repair for us. We can go ahead and send it back to you as is or dispose of the camera for you. Please let me know how you would like to proceed
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