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Ursa Mini Pro G2 Issues / Problems so far

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  • Ursa Mini Pro G2 Issues / Problems so far

    I received my UMP G2 a couple of weeks ago and I love it, but I have some issues with it that I hope will be solved with firmware updates.

    When monitoring audio through a headphone jack, you hear like crackling and popping sounds. This happens also when you playback the footage in camera. The crackling sound is heard both in the headphones and through the SDI out to a monitor. When you play the camera file in DaVinci however, it sounds clean.

    Occasionally, when playing back a clip in camera, the scrub bar disappears. Turning off the camera and turning it back on, seems to fix the bug.

    One more thing that I have noticed happens with the G2. There have been a couple instances where I have turned off the power switch on the camera, and it stayed powered on. I have to remove the battery to make it turn off. This is an intermittent problem and doesn't happen always though, but it's annoying when it does.

    I reported this to tech support, and I'm still waiting for them to tell me how to solve these issues.

  • #2
    Any idea if there is still a issue with the red channel being blown out for scenes with tail lights ect?

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    • #3
      Originally posted by Peter917 View Post
      Any idea if there is still a issue with the red channel being blown out for scenes with tail lights ect?

      That was something that was to do with the P4K, not G2 or G1

      JB

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      • #4
        Originally posted by Peter917 View Post
        Any idea if there is still a issue with the red channel being blown out for scenes with tail lights ect?
        The image on the G2 is stunning. The red's never clipped on the G1 and 4.6k, bud did look a little orange-ish/funky in the past, but that was corrected with Color Science Ver4. I've noticed that when using any of Blackmagic's LUTs, the colors don't look as great, so I use a modified Alexa LUT, and then the colors are gorgeous.

        By the way, the saturation on red colored objects on the Arri Alexa have always looked a little too saturated over other colors. Maybe accepting this drawback is how the Alexa achieves such great skin tones. There is no perfect image on a any digital camera. Even motion picture film has its plus and minuses.

        Even though I've had a couple of minor issues with the G2, I was expecting it, as I have one of the first production cameras to come off the assembly line. The minor issues, that I'm sure will be corrected with firmware update, in no way have affected the images coming off this beast. I don't think Blackmagic has done a good enough job in marketing this new G2. People think that the improvements are minimal over G1, but they are massive. IMHO.

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        • #5
          Good to know, Maybe someone mis labeled because I saw a short film with the 4.6k and horrible red highlight clipping. How is the FPN? That is the bigest thing I am worried about as I read reports of that even at iso 800

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          • #6
            Originally posted by Will Vazquez View Post
            I received my UMP G2 a couple of weeks ago and I love it, but I have some issues with it that I hope will be solved with firmware updates.

            When monitoring audio through a headphone jack, you hear like crackling and popping sounds. This happens also when you playback the footage in camera. The crackling sound is heard both in the headphones and through the SDI out to a monitor. When you play the camera file in DaVinci however, it sounds clean.

            Occasionally, when playing back a clip in camera, the scrub bar disappears. Turning off the camera and turning it back on, seems to fix the bug.

            One more thing that I have noticed happens with the G2. There have been a couple instances where I have turned off the power switch on the camera, and it stayed powered on. I have to remove the battery to make it turn off. This is an intermittent problem and doesn't happen always though, but it's annoying when it does.

            I reported this to tech support, and I'm still waiting for them to tell me how to solve these issues.
            Welcome to being a BM alpha tester.

            Good luck with getting things fixed.

            I need to shut my car off.

            Let me go pull the battery.

            Even Fiat can do better than that.

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            • #7
              Lol someone is salty.

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              • #8
                Or someone doesn't want to pay $6k for a camera that's in alpha/beta testing? I don't have a large experience with all of the camera makers, but there's this feel that most of the companies except Arri do this(as in RED, BM, Kinefinity). And this is also found in games, you pay to participate in alpha/beta access? I mean..get your head straight. If you try to make this acceptable for us you're on the wrong side buddy. Let's say you're a house builder, you don't want a crane or bulldozer, that you freshly bought, and it's an improved version of the same model from last year, to start running on huge fuel consumption, or it's handles, gearshift to barely move when you start using it, in its normal usage. You want that to function as its supposed to, otherwise, you miss the time schedule, you don't met the required quality for you build etc. I don't know when or why this type of company behavior became acceptable, but it shouldn't be.

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                • #9
                  Just to give an update. I've heard back from BMD tech support on Friday, and they said they are looking into my issues. I hope they can fix it, mainly, the audio monitoring problem. Now the sounds are more pronounced and have weird electronic sounds like R2D2 took over my camera.

                  I'm scared to use the camera on a job, and do playback for a client, and then having to explain to them, that the weird sounds they are hearing are not on the actual file. Sucks.

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                  • #10
                    Originally posted by mikus View Post
                    Or someone doesn't want to pay $6k for a camera that's in alpha/beta testing?
                    Don't buy one then. Problem solved. It's not like Blackmagic is famous for reliable cameras. What are they famous for? Oh riiiight...the cheapest cameras.
                    Originally posted by mikus View Post
                    I don't have a large experience with all of the camera makers, but there's this feel that most of the companies except Arri do this(as in RED, BM, Kinefinity).
                    So rent an Alexa. There's a reason Arri equipment costs so much more than other manufacturers.
                    Originally posted by mikus View Post
                    You want that to function as its supposed to, otherwise, you miss the time schedule, you don't met the required quality for you build etc. I don't know when or why this type of company behavior became acceptable, but it shouldn't be.
                    You're complaining about a product you don't own in the low budget price range because some units have reliability issues. Do you go to the dollar store and complain to the other shoppers that the paper towels aren't as strong as the ones from Bounty?

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                    • #11
                      You're complaining about a product you don't own in the low budget price range because some units have reliability issues. Do you go to the dollar store and complain to the other shoppers that the paper towels aren't as strong as the ones from Bounty?[/QUOTE]


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                      • #12
                        After further testing, the crackling audio at playback problem only occurs if I film at 23.98. If I shoot at 24fps and playback in camera, the audio is fine.

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                        • #13
                          Originally posted by Will Vazquez View Post
                          After further testing, the crackling audio at playback problem only occurs if I film at 23.98. If I shoot at 24fps and playback in camera, the audio is fine.
                          Good job alpha tester.
                          This one seems to simple, and so typical of BM.
                          Why do I never see posts like this in Canon/Sony/Panasonic forums?
                          I never buy BM cameras until they have some time in the wild or BM actually delivers on a promise to include a feature in a camera.
                          There times when BM just doesn't deliver on what they promise.
                          I'm never an early adopter.

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                          • #14
                            So typical of the same old BS posting about reliability in cameras.

                            I love that some regular posters here love to warn everyone about how terribly unreliable BMD cameras are.

                            Interesting that the OP has posted what are known as BUGS. Interesting that they aren't killing shots or clips, rather that they are issues on playback while the original files are working fine and I'm sure will be fixed with a firmware upgrade.

                            Constant reference to ALPHA testing shows that those that refer to ALPHA testing have zero clue about what that actually means.

                            Because Canon never have cameras that get bricked for copying some settings from one body to another...talk about a show stopper...like you can't use you camera anymore and not even the reset button works...
                            http://www.dvxuser.com/V6/showthread...post1986578335

                            And Sony have a perfect track record of being able to record the RAW they say they're recording...not....
                            https://www.cinema5d.com/sony-fs7-raw-issues-found/

                            These are all examples of BUGS. Something that every camera manufacturer has despite the myths being peddled here. You only have to look at the release notes for the firmware of any camera and you'll often see bugs being fixed...

                            Even the big guys get it wrong...
                            https://www.fdtimes.com/2014/10/09/a...-sup-10-0-bug/

                            10 seconds of google will find bugs for just about any camera. (i didn't even bother with RED, just go look at their forums...)

                            JB

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                            • #15
                              Originally posted by GeranSimpson View Post
                              Don't buy one then. Problem solved. It's not like Blackmagic is famous for reliable cameras. What are they famous for? Oh riiiight...the cheapest cameras.

                              So rent an Alexa. There's a reason Arri equipment costs so much more than other manufacturers.

                              You're complaining about a product you don't own in the low budget price range because some units have reliability issues. Do you go to the dollar store and complain to the other shoppers that the paper towels aren't as strong as the ones from Bounty?
                              Apparently Geran, you got me all wrong or you're the salty one. I still own the Micro and have owned the BM4.6K. The 4.6K had severe FPN issues, it was bought SH, no paperwork, so the warranty to fix that was out of discussion, sold it right away due to an offer from a friend that was into technicalities and wanted to test stuff(obviously could also afford it), so it was no remorse or anything like that. The video that I did make with it, turned out acceptable. The previous owner bought it to film weddings and had no idea what the camera was capable of, always used prores. I said that I don't have a large experience, that means for me at least 15+ videos with each camera in diverse conditions. Period. Your comparison makes no sense to me. Did I say that the BM cameras (which YES you are right, are cheaper than RED), aren't as good as RED/Kine...? No. I said that these manufactures share the same unfinished quality of a new product. I did work with Arri Amira on 3 videos, and had no sensor warming up on me to destroy the image with FPN, had no codecs issue, no camera closing down on me, no software issues etc. Is it so much for you to understand, that someone appreciates the fact that these reliability issues, are not present for Arri, Sony(F55 not the crap FS7 that just died while I was filming the final of a motorsport championship), Pana(Vari/EVA1)? Yeah, I can't afford to buy an Arri, but since you're getting on my head with the presumption that I delivered a hate speech, and that the competitors are so much above the BM price point, a kitted G2 is close to 10K, a Dragon kitted is 11K, and a Kine Terra is around 8K. But there are many other technical differences and not to mention people preferences/gear experience. So don't go talking about price difference please, I wasn't referring to that at all. Just tried to point out that not everyone affords to get a cinema camera, that delivers great quality but sometimes WITH A LOT of work extra and more cash spent. And the people that do afford that, shouldn't impose their acceptance of this idea, to the people that don't afford that. If I offended you, I apologize, but I don't agree with this concept.

                              l.e. And yeah since Alpha testing is often perceived especially nowadays by the general public, as product that needs just polishing, I'm aware that the wording is exagerated..since you're supposed to get a brick with 2 buttons and software that looks like the menu from Magic lantern in that stage.
                              Last edited by mikus; 05-07-2019, 03:03 AM.

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